F&Q
Frequently Asked Questions
Quick answers to the most common questions about ordering, shipping, returns, warranty, and using Soothera. Still need help? Email us anytime at hellosoothera@gmail.com.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Is checkout secure?
Yes. Our site uses SSL encryption and trusted payment providers. Your information is protected end-to-end.
Where do you ship?
We currently ship within the United States only.
How fast will my order arrive?
Orders are fulfilled within 24 hours (Mon–Fri) and shipped with 1-Day U.S. Shipping. Most customers receive their Soothera within 1–2 business days.
Do you provide tracking?
Yes. You’ll receive a shipping confirmation email with a tracking link as soon as your order leaves our facility.
What is your return policy?
Every order is backed by our 30-Day Money-Back Guarantee. If you’re not satisfied, return your Soothera within 30 days of delivery for a full refund.
How do I start a return?
Email us at hellosoothera@gmail.com with your order number. We’ll guide you through a quick, no-hassle process.
Do you offer a warranty?
Yes. Every Soothera includes a free 1-Year Warranty covering defects in materials or workmanship.
How do I use Soothera?
Wrap the boots around your legs, connect the controller, select your preferred mode and heat level, and relax for 20 minutes while Soothera works.
Who should use Soothera?
Nurses, healthcare workers, teachers, service staff, warehouse workers, and adults who spend long hours on their feet — or anyone experiencing swelling, soreness, or restless legs.
Who should avoid using Soothera?
Do not use Soothera if you have a pacemaker, deep vein thrombosis (DVT), open wounds, or if your doctor advises against compression. When in doubt, consult your physician.
How do I contact support?
Email us anytime at hellosoothera@gmail.com. We respond within 24 hours (Mon–Fri).
Didn’t find what you need? Reach us at hellosoothera@gmail.com.